Service Alerts

Poste Italiane has informed that one Italian union has confirmed a 24-hour general strike of all public and private sectors, also involving transports and civil aviation, commencing on 29 May 2026. As result, delays in mail delivery services may be observed.

We would like to inform you of an important update regarding shipments to Australia.
Effective 31 May 2026, Australia Post has introduced a new requirement for all manifested shipments. Receiver contact details, including a valid phone number and email address, will now be mandatory.

Please note the following:
• The phone number provided must be a valid Australian number.
• The maximum length of the receiver’s phone number is 10 characters, and the allowable characters are “0-9” (digits only.) Examples are: 0491570156.
For AU shipments, an Australian mobile number is required. Recommended format examples are 0491570156, +61491570156, +61 491 570 156, 61491570156, 61 491 570 156.
• Non-Australian numbers, placeholders, or dummy values will cause the shipment manifest to fail.
• Failed manifests may result in delays and additional carrier charges.

To ensure smooth processing and avoid any disruptions, we kindly ask that you provide accurate and valid receiver contact details for all shipments to Australia moving forward.

If you have any questions or need assistance, please feel free to contact your account manager.

Mail and parcels destined for Ecuador may experience delays due to processing issues and a backlog at our network partner.

Mail and parcels bound for Bolivia may be delayed due to ongoing nationwide protests and road blockages.

A data breach affecting Correios de Portugal (CTT) has been reported and may impact customer data. The breach involves approximately 500,000 records, including names, phone numbers, and parcel tracking references, increasing the risk of phishing via email and SMS. Services remain operational; however, customers are advised to remain vigilant when receiving unsolicited delivery communications.

Poste Italiane has advised that the Giro d’Italia 2026 cycling event may cause disruption to parcel deliveries in areas along the race route. Delays may affect both domestic and international shipments until the event concludes on 31 May.

Poste Italiane has advised that delays in the processing of customs declarations have been occurring since 13 May. Their IT teams are currently investigating the issue.

The designated operator of Poland has advised that a migration to the 2025 version of its Customs Declaration System will take place on 20 May 2026 between 08:00 and 13:30 CEST (UTC+2). During this period, delays may occur in the receipt and processing of advance data, which could result in temporary customs-related delays.

Israeli Post previously informed us that a state of emergency was declared as of Friday, the 13th June 2025 and this has now been extended until at least the 19th May 2026. We have now reinstated our services to Israel but please note that due to the current situation in the region customers should anticipate delays. The situation is fluid and we will continue to provide further updates as we receive them. Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.

Mail and parcels destined for Mali are currently unable to be delivered due to transport issues.

New Zealand Post advises that delivery services in parts of the Greater Wellington and Wairarapa regions were disrupted due to recent severe weather and flooding. While services have largely resumed and ferry operations between the North and South Islands are fully restored, some rural areas remain difficult to access and minor delivery delays may persist as recovery continues.

Democratic Republic of the Congo Post has advised that the suspension of transport routes in areas under rebel occupation remains in effect. As a result, secure postal delivery cannot currently be assured in the eastern provinces, specifically North Kivu, South Kivu and Ituri. Postal services to all other regions of the Democratic Republic of the Congo continue to operate normally.

Jamaica Post advises that parts of its postal network have not yet been fully restored following recent hurricane impact and are operating from temporary locations. While acceptance and processing of domestic and international mail have resumed, customers should continue to expect delivery delays and intermittent tracking or electronic update issues until further notice.

DDU (Delivered Duty Unpaid) items for the United Kingdom, may be delayed due to transport issues.

Delays of 3–5 days caused by restricted air freight capacity.

Delivery delays due to limited transport capacity and customs clearance backlogs.

Spanish Post have informed us that an indefinite strike by ground‑handling unions will begin on 30 March. The action will affect Madrid and Barcelona airports, among others, for several hours each day. As a result, processing delays may be observed.

Correos, the Spanish postal operator, have informed us that the implementation of a new messaging system is currently causing delays in the customs processing of items destined for the Canary Islands (postal codes 35XXX and 38XXX), as well as Ceuta and Melilla. The system change is also affecting, to a lesser extent, certain items arriving from outside the European Union and addressed to other postal codes across Spain.

Delays due to new messaging system
Correos, the Spanish postal operator, have informed us that the implementation of a new messaging system is currently causing delays in the customs processing of items destined for the Canary Islands (postal codes 35XXX and 38XXX), as well as Ceuta and Melilla. The system change is also affecting, to a lesser extent, certain items arriving from outside the European Union and addressed to other postal codes across Spain.

Ground handler strike 
Spanish Post have informed us that an indefinite strike by ground‑handling unions will begin on 30 March. The action will affect Madrid and Barcelona airports, among others, for several hours each day. As a result, processing delays may be observed. 

Belgian Post have informed us that unannounced local industrial actions have been taking place in the Brussels area and parts of southern Belgium since 30 March, in response to organisational changes at bpost. Consultations between bpost and its social partners are scheduled for 1 April 2026, with no confirmed end date for the disruption. As a result, mail handling and delivery in the affected regions are likely to experience delays.

Chilean Post have informed us that new customs regulations require taxes on goods imported into Chile to be paid at origin. Many items are arriving without the required VAT or sufficient electronic advance data, leading to a build‑up of consignments awaiting customs evaluation. As a result, delays may be observed.

Mail and parcels destined for Australia may be delayed due to limited transport capacity.